Direct Performance
Returns & refunds
Changing your mind within 14 days, faulty goods, refunds and where to send a return.
How to send something back to Direct Performance, and what you get back. The full rules are in our terms of sale.
Changed your mind (consumers)
If you bought online or by phone as a consumer, you have 14 days from the day you receive the goods to cancel, without giving a reason (the Consumer Contracts Regulations 2013).
- Tell us first, by email or phone, that you are cancelling.
- Send the goods back within 14 days of telling us. You pay the direct cost of returning them, unless they are faulty or not as described.
- We refund the price and the standard delivery cost within 14 days of getting the goods back, or of you giving us evidence that you have sent them back, whichever is sooner.
Goods made to your own specification, unsealed hygiene goods or software, and digital content already supplied with your consent cannot be cancelled. See the terms of sale.
Faulty or not as described
Your rights under the Consumer Rights Act 2015 always apply: within 30 days of delivery you can reject faulty goods for a full refund; after that we repair or replace them, or refund you if that is not possible. Tell us first and we arrange the return; we pay the reasonable cost of sending faulty goods back.
Buying for your business
The 14 days to change your mind do not apply to a business purchase. Returns of unused goods are by agreement with us.
Where to send a return
Tell us before you send anything: 01327 643550 or info@directperformance.co.uk. Then send it, with your order number, to:
- Seller
- Direct Performance Limited, trading as Direct Performance
- Company number
- 12861621 (registered in England and Wales)
- Registered office
- 16 Ermine Road, Northampton NN3 5ES
- Trading address
- Unit B2, South March, Long March Industrial Estate, Daventry, NN11 4PH
- Phone
- 01327 643550